Effective Date: Tuesday, December 24, 2024
Last Updated: Tuesday, December 24, 2024

At BreadCrumbs, we strive to provide our customers with a high-quality service. We understand that circumstances can change, and you may need a refund. Please review our refund policy below.

Refund Eligibility

Refunds may be requested under the following conditions:

• Refunds for paid plans are available within 3 days of the initial payment or renewal. If you are not satisfied with the service, you may request a refund within this period.
• The active subscription bandwidth usage must be below 1GBs in the aggregate
• The active subscription conversation count must be below 100 in the aggregate

Refund Process

To request a refund, please contact our customer support team at [email protected] within 3 days of the initial payment or renewal. Provide your account details, the reason for the refund request, and any other relevant information.

Once we receive your request, we will process it within 5 business days. If your refund is approved, the amount will be credited back to the original payment method.

Non-Refundable Items

Refunds are not provided for the following:

• Payments made after the refund eligibility period has passed.
• Usage beyond the refund window.
• Custom development or setup fees, or other one-time charges associated with special requests.

Cancellations

If you choose to cancel your subscription after the refund window has passed, you will retain access to the service until the end of the current billing cycle. No further charges will occur after cancellation.

Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to users via email or through a notice on our website.

If you have any questions or need further clarification, please feel free to reach out to our support team at [email protected].

Bread Crumbs
Maslak Mahallesi, Ahi Evran Caddesi, No:6, Kolektif House Sarıyer/İstanbul Turkey
Email: [email protected]