Start for Free, Scale Without Limits
Bread Crumbs unifies every channel into one smart workspace. Automate workflows, empower your team with AI, and turn scattered chats into seamless experiences.
All Channels, One Inbox
Core Features
Your Intelligent Crumby
Upload PDFs or docs. Crumby learns your business in seconds to deliver expert-level responses.
From instant chat summaries to smart drafts, Crumby handles the routine so your team can focus on growth.
PLANS THAT SCALE WITH YOU
Per month
First step to growth60 conversations*
1 user account
Writing assistant
Workspace Copilot
Spam filtering
Per month
AI for growing teams300 conversations*
3 user accounts
Writing assistant
Workspace Copilot
Spam filtering
Customer Q&A assistant
Conversation rating
Auto-tagging
Per month
Smarter AI workflows1.2K conversations*
5 user accounts
Writing assistant
Workspace Copilot
Spam filtering
Customer Q&A assistant
Conversation rating
Auto-tagging
Per month
High-volume AI support3.6K conversations*
150K broadcast messages
9 user accounts
Writing assistant
Workspace Copilot
Spam filtering
Customer Q&A assistant
Conversation rating
Auto-tagging
A conversation is counted from when a customer opens a request until that conversation is closed.
Contact SalesFREQUENT QUESTIONS
Our platform helps you manage customer conversations and centralize all channels into one unified inbox. Using AI, it automatically answers customer questions, handles repetitive tasks, and ensures fast, consistent responses 24/7.
It’s designed for businesses of all sizes—especially startups, agencies, and customer support teams that handle messages across multiple channels like WhatsApp, email, and web chat.
No. The platform is built to be user-friendly, with a clean interface and simple setup. You can get started in minutes without any coding knowledge.
Yes. We support integrations with popular tools and APIs, so you can connect your existing workflows easily. More integrations are continuously being added.
Absolutely. We follow industry-standard cloud security practices to protect your data. All connections between our platform, your communication channels, and your website are fully encrypted, ensuring your information remains secure at all times.
Yes. You can add team members, assign conversations, leave internal notes, and track performance—all in one place.
Our AI assistant is available 7 days a week to instantly handle common questions and support requests. For anything more complex, our support team responds within a few hours. We use WhatsApp as our primary support channel for fast and convenient communication.
A conversation is counted from the moment a customer opens a request until that conversation is closed. Message volume inside the thread does not create extra conversations—one open request equals one conversation for your plan limits.
A broadcast message is one message send inside a broadcast. A single broadcast can target many contacts, and each delivery to a contact counts as one broadcast message toward your plan limit. Meta WhatsApp template message fees are not included in our plans—they are charged separately by Meta.
On the Free plan, the AI playground lets you train and test your AI so you can see how it responds. You cannot use it as a customer-facing Q&A assistant on Free—upgrade to a Crumby AI Plus plan to answer customer questions with AI in live conversations.
We’ll notify you when you approach your monthly limits. Once a limit is reached, related outbound actions pause until you upgrade or the next billing cycle resets: if conversations are exhausted, you won’t be able to reply in the inbox; if broadcast messages are exhausted, you won’t be able to start a new broadcast. Incoming customer messages keep arriving in your inbox, and your workspace and history stay available so you can upgrade and continue without losing data.
Our built-in CRM keeps every customer’s profile, conversation history, tags, and outcomes in one place. Your team can see who they’re talking to, what happened before, and what needs follow-up—without switching to a separate system.
Yes. There are no long-term contracts. You can upgrade, downgrade, or cancel your subscription at any time.
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