Start for Free, Scale Without Limits
Human-Quality Customer Support, Delivered at Scale
AI-powered customer messaging on WhatsApp, Instagram, Facebook and Telegram. Automate workflows and empower your team with Crumby AI.
All Channels, One Inbox
From messy chats to intelligent growth
01
Unified Focus
One dashboard for all conversations. No more switching devices or losing track.
02
Instant Response
Collaborate in real-time and reply to customers at the speed of light.
03
Full Visibility
Track performance and customer history with crystal-clear analytics.
04
Smart Broadcasting
Schedule and track official WhatsApp broadcasts with total control.
05
Human-Grade AI
Automate support with `Crumby` — the AI agent that speaks your brand’s language.
Core Features
A complete support platform — built for scale
Gateway Plan
Send WhatsApp messages from your code in minutes
One API key and one endpoint. Start with WhatsApp, and reach Instagram, Facebook and Telegram with the same request. Pay only for the credits you use.
- 1Generate your API key
- 2Add a webhook to receive replies (optional)
- 3Send your first message
cURL
curl -X POST https://gateway.bcrumbs.net/v1/messages \
-H "Authorization: bcak_••••••••3f9a" \
-d '{
"channel": "whatsapp",
"to": "+971501234567",
"type": "text",
"text": { "body": "Your order #1042 has shipped." }
}'202 Accepted{ "status": "queued", "channel": "whatsapp" }
Your Intelligent Crumby
The Brain Behind Your Customer Success
Your Knowledge, AI-Powered
Upload PDFs or docs. Crumby learns your business in seconds to deliver expert-level responses.
The Ultimate Productivity Multiplier
From instant chat summaries to smart drafts, Crumby handles the routine so your team can focus on growth.
PLANS THAT SCALE WITH YOU
Simple pricing for every team size
Free
$0
Per month
First step to growth1 user account
Writing assistant
Workspace Copilot
Spam filtering
Automate
$26
Per month
AI for growing teams300 conversations
3 user accounts
Writing assistant
Workspace Copilot
Spam filtering
Customer Q&A assistant
Conversation rating
Auto-tagging
Most Popular
Automate Plus
$86
Per month
Smarter AI workflows1.2K conversations
5 user accounts
Writing assistant
Workspace Copilot
Spam filtering
Customer Q&A assistant
Conversation rating
Auto-tagging
Automate Max
$175
Per month
High-volume AI support3.6K conversations
150K broadcast messages
9 user accounts
Writing assistant
Workspace Copilot
Spam filtering
Customer Q&A assistant
Conversation rating
Auto-tagging
All paid plans include a 7-day refund window. Read the refund policy
Contact SalesFREQUENT QUESTIONS
Want to ask something about us?
What does this platform do?
Our platform helps you manage customer conversations and centralize all channels into one unified inbox. Using AI, it automatically answers customer questions, handles repetitive tasks, and ensures fast, consistent responses 24/7.
Who is this product for?
It’s designed for businesses of all sizes—especially startups, agencies, and customer support teams that handle messages across multiple channels like WhatsApp, email, and web chat.
Do I need technical skills to use it?
No. The platform is built to be user-friendly, with a clean interface and simple setup. You can get started in minutes without any coding knowledge.
Can I integrate it with my existing tools?
Yes. We support integrations with popular tools and APIs, so you can connect your existing workflows easily. More integrations are continuously being added.
Is my data secure?
Absolutely. We follow industry-standard cloud security practices to protect your data. All connections between our platform, your communication channels, and your website are fully encrypted, ensuring your information remains secure at all times.
Does it support team collaboration?
Yes. You can add team members, assign conversations, leave internal notes, and track performance—all in one place.
How do I contact Customer Service?
Our AI assistant is available 7 days a week to instantly handle common questions and support requests. For anything more complex, our support team responds within a few hours. We use WhatsApp as our primary support channel for fast and convenient communication.
What is a conversation?
A conversation is counted from the moment a customer opens a request until that conversation is closed. Message volume inside the thread does not create extra conversations—one open request equals one conversation for your plan limits.
What are broadcast messages?
A broadcast message is one message send inside a broadcast. A single broadcast can target many contacts, and each delivery to a contact counts as one broadcast message toward your plan limit. Meta WhatsApp template message fees are not included in our plans—they are charged separately by Meta.
What is the AI playground?
On the Free plan, the AI playground lets you train and test your AI so you can see how it responds. You cannot use it as a customer-facing Q&A assistant on Free—upgrade to a Crumby AI Plus plan to answer customer questions with AI in live conversations.
What happens if I exceed my monthly limits?
We’ll notify you when you approach your monthly limits. Once a limit is reached, related outbound actions pause until you upgrade or the next billing cycle resets: if conversations are exhausted, you won’t be able to reply in the inbox; if broadcast messages are exhausted, you won’t be able to start a new broadcast. Incoming customer messages keep arriving in your inbox, and your workspace and history stay available so you can upgrade and continue without losing data.
What does your CRM do?
Our built-in CRM keeps every customer’s profile, conversation history, tags, and outcomes in one place. Your team can see who they’re talking to, what happened before, and what needs follow-up—without switching to a separate system.
Can I cancel anytime?
Yes. There are no long-term contracts. You can upgrade, downgrade, or cancel your subscription at any time.
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